010208. International usage.

 

30% of our users' phone lines are phone numbers in USA, South America, Europe and the Pacific Rim, all linking incoming calls Free with their UK offices. In fact the latest facility has been the provisin of ten 'toll-free lines'. 18% of our phone lines are 'fax to email' lines.

 

300807 Latest strength of VoIP Service
 
• 13000 numbers in use with an average of 4750 extensions logged on the service.
• 2000 SIP Inbound and 4000 IAX Inbound trunks
• 2600 BT numbers to date ported to VoIP
• Call minutes last month were : Outbound 1.3 million : Inbound 1.9 million
 

250707 Funds awarded for development by Eureka
 
"We are pleased to announce that "Eureka, Europe-wide Network for Market-Oriented Industrial R&D and Innovation," has awarded funds to one of our key suppliers to enable us all to stay ahead and to bring our customers the next set of technologies to enable them to stay ahead of their competitors and to enable their businesses to become still more effective.
 
Entitled "Yoolaa, your office online anywhere anytime," the award will help us develop an extension to our current solutions to enable your main offices to integrate with your mobile staff.
 
The innovation is designed :
• to create a Customer Activity Management solution in remote mode for mobile users;
• to put a decision-making and action aid tool into the hands of relevant managers;
• to provide a CRM (Customer Relationship Management) solution integrating a PABX-IP telephone or contact centre system with 'screen-popping'.
 
It will provide:
• a personalised portal for each user and adapt the access to data depending on that user's profile and the type of terminal being used at that time;
• telephony integration whatever the technology (Voice, PABX-IP (Private Automatic Branch Exchange-Internet Protocol), etc.) used by your business; and
• specific additional functionalities for contact centre management.
 
Eureka: http://www.eureka.be/thematic/showPrjThematic.do?area=1.3
View the award pdf here.
 

070707 the formal launch of Yoolaa - your office online anywhere anytime
 
Yoolaa is the culmination of all our work to date.

It is the innovative integration of these powerful technologies:
- eLink Advantage integrated business management system which handles all your data and then ‘pushes’ relevant information to your team wherever they are in the UK or the world
- VoIP advantage PBX telephone system, for knitting all your team into one integrated office telephone system wherever they are in the UK or the world
 
So your business and office system for information, internal data communications and voice communications also with customers and suppliers, is available to your staff anywhere anytime. Equipped with a laptop and a VoIP handset they are ‘in the office’ wherever they happen to be.
The system is proactive as the YooLaa!! system pushes information to relevant staff for them to act upon; the third element is a further step in ‘Push Technology’
 
- eLink Taskcentre ‘pushes’ you all the Key Performance Indicator information by email wherever you are, you can then look into the detail and take any necessary action,
- VoIP Advantage PBX Telephone system also plays its part in ‘push’ as Voicemessages recorded on it are sent as emails for appropriate action.

 

Developments underway July 2007:
 
- Integration for MS Exchange Server as a Hosted Service, to give you continuous ‘push’ updating to your PDA whilst you’re out and about without having to synchronise via your PC or Laptop
- Integration for posting Nominal Ledger transactions into SAGE 50, to give you Balance Sheet control, to complement the cash collection facilities in eLink Advantage
- Development of a Journey Tracker based on your diary entries and integrating with Google Maps
 

010407 eLink Helpdesk with its own EXTRANET
 
Have you ever reported a problem and had your case mislaid? Do you sometimes wonder whether anyone is even looking at your issue?

 

Well, no more! We have just launched our new customer support helpdesk so that we can improve our customer service processes.
 
This means that now if you are to report a problem or give us a suggestion we can automatically acknowledge it and enter it in our system.

 

This means that your case will not be ignored and that you can be sure someone is looking after you.
 
You can still report issues by phone or email as well as being able to login to our Helpdesk. An advantage of logging into the Helpdesk is that you can see the progress of your case and see who is dealing with it.

 

Also, we show here any fixes and new developments coming up in future versions of our products, helping you to stay informed. You don’t need to do anything now to start using the Helpdesk. As soon as you next report an issue, bug or suggestion you will automatically receive login details and directions to the Helpdesk.
 
Please also use the Helpdesk to provide us with feedback on how well we are looking after you.
Who else is looking after their clients as well as us? Well, Encoded are also users of eLink and have bought the Helpdesk module to help look after their customers. So if you are in need of their services you’ll be in good hands.

 

010107 Proud launch of eLink Taskcentre
 
We are proud and very pleased to announce the fulfilment of our work and our investment to bring you the finest ‘business activity monitoring’ software currently available.
 
Previously only used with accounting and finance software Sun Accounts, MS Dynamics NAV (Narvision), MS Dynamics GP (Great Plains), MS Dynamics AX (Axapta), SAP, Sage and Access Accounts, eLink Taskcentre is available to you to help you run all your standard business processes and to help you concentrate only on those areas that need attention.
 
eLink Taskcentre provides software robots that work behind the scenes 24 hours a day 7 days a week. eLink Taskcentre reads the data in your eLink Advantage system and, depending on what they find, will do useful things for you.
 
Perhaps an example will illustrate this better. In our own system we have Tasks confirming meetings for us. Three days before we are due to meet up our robot sends an email to the participants to remind about and confirm the appointment.
 
The result? The people we are due to meet are always there, or, at the very least are jolted into action and re-arrange the meeting well before we’ve set off.
 
So no wasted trips (that’s got to be good for the environment) and your time can be used more productively.
 
The full range of their applicability is almost uncountable as anywhere there is a routine communications job it can probably be delegated to one of your robots thus freeing up that (those) person(s) to do more exceptional tasks. Currently we are aware they are being used to report:
 
- During the course of each day within thirty minutes to confirm all new meetings arranged; to get re-confirmation that suppliers will deliver the required items at the right time and day to the right place;

- At the beginning of each day individual emails are sent out requesting confirmation that invoices received by customers seven days earlier are correct, approved and passed for payment; a report of all monies are due in; how much is needed in the VAT fund; what contracts are due for renewal today; what invoices are due to be raised today.

- At the end of each day what invoices have been raised today; what tasks have been completed today; what support calls are still outstanding and need attention;

- At the end of each week: what gross margin have we earned this week;

- At the end of each month: the VAT reports for Sales and Purchases; Gross Margin report for the month plus the Cumulative Profit report for the year to date.
 
The real benefits are a low cost; they always work all day everyday with no breaks for coffee or lunch; no holidays; no illness; and no maternity or paternity leave.