The benefit of running Yoolaa “software as a service” is that the service works and the software runs properly all the time, because everyone’s using it all of the time, which means that support in our eyes is:

• identifying and helping customers who want to integrate Yoolaa with their accounting or other software

• specifying and creating special routines and workflows

• adding new fields for dealing with extra business information

• updating look-up tables

• assisting clients with ‘user rights’ and ‘group rights’ and other security issues

• testing new versions, testing new operating systems, testing new modules, testing new enhancements, testing customer specific changes

• using all the modules ourselves so that we understand fully how the individual elements are working

• training customers in how to get the best out of their systems

Yes, emergency help is also needed so we’ve set up answers to standard questions in our FAQ’s page and we’re available by telephone during normal UK business hours. If in the unlikely event the telephone is busy please leave us a detailed message as that recorded message is emailed to us almost immediately, wherever we are … that means you only have to say it once! Many thanks.